Guides and FAQs

The Welcome Kit is a convenient starter package provided to new customers. It includes:

• One black laundry bag: For your general laundry items.
• One blue dry cleaning bag: Specifically for items requiring dry cleaning (if applicable).
• One door hanger: Makes pickup and delivery easy by securely holding your laundry bags.
• One white mesh “special attention” bag: For delicate or special care items.
• A welcome card: Contains helpful information about our services and tips for getting started.

Click here to get started! 

For Commercial Service, please call (860) 531-9548 or email hello@3monkeyslaundry.com . 

Need help with the process? Watch our step-by-step guide on YouTube: How to Schedule a Laundry Pickup with 3 Monkeys Laundry. 

There are no pickup or delivery fees. 

Our pricing model is based on weight, and to ensure the most efficient service, we have established a minimum order requirement of 15 pounds. This approach allows us to provide you with the best value and maintain the high quality of our services. 

For in-store purchases, we accept cash or card, and for delivery, card payments only. We accept MasterCard, Visa, Discover, and American Express. 

We accept MasterCard, Visa, Discover and American Express cards. 

Residential service pricing depends on your location. Enter your ZIP Code to check pricing for your area.

Explore our Service Areas for detailed coverage information. 

For Commercial Service, please call (860) 531-9548 or email hello@3monkeyslaundry.com. 

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text. 

When the weather’s bad, we take extra care to protect your laundry. We’ll drop off your items at a predetermined, dry location to keep them safe from the elements. While we do our best to protect your laundry, please note we cannot be responsible for any items lost or damaged by the weather after they’ve been dropped off. For further details, please review our terms and conditions. 

None whatsoever. You can cancel or suspend your account at any time. 

If you forgot to leave your laundry out on pickup day, don’t worry! Contact Customer Service by calling 860-531-9548 or emailing hello@3monkeyslaundry.com. If our drivers are still in your area, we’ll make every effort to arrange for a pickup. You can also cancel or reschedule via your online account. 

If there is not a hook available for the driver to hang your laundry on we will provide one for you. 

Absolutely. Many of our customers have 3 Monkeys pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details. 

Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups. 

We prefer you schedule your pickup by 7:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day. 

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.  

We’ve added email and text reminders to help you remember your pickup day. If you happen to forget, no problem—your first two missed pickups are on us. Starting with the third, there will be a $25 fee to help cover costs. Thanks for helping us keep things running smoothly!

For our drop-off wash & fold service, there’s no need to separate your items. But if you’d like them sorted, just let us know—we’re happy to do it upon request! 

Pricing is based on the weight of your laundry. For specific rates, please check our pricing page or inquire at the drop-off location. 

We’ll send you a notification via text or email when your laundry is ready for pickup. 

Same-day service may be available at our location. Please inquire with our staff when dropping off your laundry. Drop-Off Hours: Monday – Friday 8 AM to 6 PM, Saturday – Sunday 8 AM to 4 PM.

Yes, our friendly staff is available during business hours to assist with any questions or machine issues you might have. 

Our self-service laundromat is open 6 AM – 10 PM 7 days a week. Please check the exact hours for holidays or special events. 

Yes, we have high-capacity washers and dryers designed for larger items like blankets, comforters, and rugs. 

We accept dollar coins, quarters, debit/credit cards, and mobile payments for all machines.

Yes, we offer stain removal as part of our dry cleaning service. Let us know if an item needs special attention. 

We typically return dry-cleaned items within 3-5 days. If you need faster service, please contact us to see if we can expedite your order. 

Dry cleaning prices vary depending on the type of garment. For specific costs, please check our pricing page or inquire at the time of drop-off. 

We handle a wide range of items, including suits, dresses, coats, and other delicate garments. 

We clean a wide range of items, including linens, towels, uniforms, microfiber, mop heads, and specialty items tailored to your industry needs.

We offer flexible scheduling options including daily, weekly, or bi-weekly pickups based on your business needs. 

Pricing for our commercial services is customized based on the size and frequency of your laundry needs. Contact us at sales.3monkeyslaundry@gmail.com to get a quote tailored to your business. 

Our standard turnaround time is 24-48 hours, depending on your location and service requirements. Need faster service? Contact us to discuss your options, and we’ll do our best to accommodate your needs.

Absolutely! You can specify washing preferences like water temperature, detergent type, or any special instructions you have. 

Yes, we provide free pickup and delivery for all college laundry services. 

No subscriptions yet, but we offer flexible plans designed for students. Whether you need weekly service or just a one-time pickup, we’ve got options to fit your needs. 

Your laundry will be washed, dried, and returned within 24 hours—next-day service guaranteed.

You can schedule a pickup through our website. Choose a time that works best for you, and we’ll handle the rest! 

Yes, we offer free pickup and delivery for rugs, and you can also bring them in to be washed in-store. Just schedule a time that works for you, and we’ll take care of the rest! 

We do our best to remove all stains. However, certain stains like dye or deep-set stains may not be fully removable, depending on the rug material. 

The standard turnaround time is 7-10 days, but this can vary based on the rug’s size, material, and condition. 

We clean all types of rugs, including area rugs, oriental rugs, silk rugs, and synthetic materials. If you have a specialty rug, contact us to confirm. 

Leather should be cleaned and conditioned at least once or twice a year to maintain its appearance and prevent cracking or drying out. 

We do our best to remove or minimize stains. However, some deep or old stains may not be completely removable without risking damage to the leather. 

Pricing depends on the type and size of the item. Please contact us for a specific quote or visit our pricing page for more details. 

We clean jackets, coats, handbags, shoes, UGGs, belts, and other leather accessories. If you have a specialty item, contact us to confirm.